FAQs

Please follow these simple steps to register on Linco: 1. Click on the “burger menu” located at the top right corner of the home page. 2. Click on “Sign In” and then click on “Create an Account.” Enter your personal information and password. 3. Click on “Submit” and your account will be immediately created. 4. You can also log in through your Apple and Google accounts. After registering on the application, you can use all the application features, get cash-back, send affiliate links, and place orders.

Our marketplace offers several advantages including a wide audience reach, advanced marketing tools, secure payment processing, cash-back offers, affiliate marketing, and dedicated customer support. We also provide analytics to help you understand your sales and optimize your strategies.

If you send a link to any item on the platform and a purchase is made through your link, you are eligible for a 5% commission on that purchase. Please follow these simple steps to send an affiliate link on Linco: 1. Create an account on Linco. 2. Find the product you want to share. 3. Click on the “Share” icon at the bottom left corner. 4. Click on “Share” to open all communication channels on your phone or copy the link to share on your communication platforms. 5. You can also take a screenshot to open the share channels and share the link. 6. If a purchase is made, you will see it in your wallet history and the commission will be deposited into your account within 14 days.

Please follow these simple steps to reset your password on Linco: 1. Click on the burger menu in the top right corner of the home page and click on “Settings” from the list. 2. Identify the “Reset Password” option and enter your email or phone number. 3. You will receive a verification code to reset your password. 4. Reset your password and log in. If you are unable to log in or forgot your password: 1. Click on “Forgot Password” on the sign-in page. 2. Enter your email or phone number to verify. 3. You will receive a verification code to reset your password. 4. Reset your password and log in.

Please follow these simple steps to create a store on Linco: 1. Create an account on Linco and open the menu bar through the “Burger Menu” at the top right corner of the home page. 2. Click on “Create My Store” and submit a request. 3. Upon approval, we assist you in listing your products. Our user-friendly interface and tools make it easy to manage your listings and track your sales

Please follow these simple steps to withdraw your funds on Linco: 1. Click on the wallet icon from the menu bar or simply click on the wallet banner on the home page. 2. Select the amount you wish to withdraw or type in a custom amount (minimum amount to withdraw is 5 KWD). 3. Click on “Withdraw Now,” enter your IBAN, choose your bank, and click on confirm (if you have already saved your bank credentials, you can choose to transfer to the same account). 4. The transfer takes 1-3 business days to complete and be deposited into your bank account.

Linco offers a variety of product categories, emphasizing local SMEs in areas such as fashion, home and décor, kids' clothing, accessories, and more.

You may return purchases within 14 days of the delivery date under the following terms and conditions: • The goods to be returned are in good condition with their covers and cards attached, along with the original purchase receipt. • The goods to be returned do not match the ordered product and/or have defects not apparent at the time of purchase. • Shoes and accessories should be returned with their original branded boxes and placed inside a parcel box when shipped. • When trying on shoes, please be careful not to leave traces on the shoe or damage the shoe box. • Valuable goods such as jewelry, watches, eyeglasses, evening wear, wedding clothes, and goods in contact with skin (socks, underwear, swimwear, and leggings) can be returned within one day from the delivery date if they are in their original condition. • Oud, incense, and its derivatives are not returnable. For orders outside Kuwait, customers desiring to return an item/order due to a change of mind will ship and bear the cost of return (Returns may be shipped via Aramex, DHL, and FedEx courier services).

Earn 5% cashback on every order when you shop on Linco. Cashback is credited to your Linco wallet after the order is completed and can be used on future purchases. Please note that if cashback is used on an order, cashback will not be earned on that order.

Please follow these simple steps to track your order on Linco: 1. Log into your account using “Sign In” located in the burger menu at the top right corner of the home page. 2. Click on “Orders” located in the burger menu list. 3. Click on “Track Order” from the list. 4. Click on “Open” from the top menu, identify the order you want to track, and click on “Details”.

Unfortunately, customers must sign up on their own to preserve the confidentiality and privacy of their information. However, we would be happy to assist you with any questions you might have during your registration.

Please follow these simple steps to place an order on Linco: 1. Log into your account using “Sign In” located in the burger menu at the top right corner of the home page. 2. Select the store you wish to purchase from on the home page or the product you would like to preview from the catalog. 3. Click on “Add to Cart”. 4. You can either continue shopping by clicking on “Continue Shopping” or review your current order by clicking on “Checkout”. 5. To finalize your order, click on “Checkout.” This will take you to the address page. 6. Enter your shipping information or choose from your saved addresses. 7. Press “Continue to Payment” and select your desired payment method. 8. Please ensure that all details are correct prior to clicking on “Place Order.” You will receive a confirmation email that your order has been successfully placed and you can view your order in “Orders” from the menu bar.

Please follow these simple steps to check your order history on Linco: 1. Log into your account using “Sign In” located in the burger menu at the top right corner of the home page. 2. Click on “Help and Support” located in the burger menu. 3. Click on “Track an Order” from the list. 4. Click on “All” from the top menu, identify the order you want to track, and click on “Details” for further order details.

To reschedule your order, please contact us prior to having your order status as “Out for Delivery,” and we will be happy to assist you.

Your can pay for your order using Knet, credit cards, Apple pay, and Google Pay.

As long as the order has not been packed and shipped, you can contact us, and we will be happy to assist you.

Unfortunately, due to hygienic reasons, you cannot try any item prior to having purchased it.

To change a shipping/delivery address after placing your order, please contact us, and we will be happy to assist you.

Once you make a purchase on the platform and are eligible for cash-back, you will see the amount as pending and not be able to withdraw it. The pending amount will be deposited into your wallet after the 14-day refund period has expired.

If your card is being rejected, you should contact your bank (card issuer) to ensure that there are no issues, such as insufficient balance, updates, etc.

All our online payments, data, and tracking are 100% secure. At Linco, we take all steps to reasonably protect against unauthorized access, use

Customers can reach our customer support team via WhatsApp or call by clicking on “Help and Support” located in the menu bar. We are available 24/7 to assist in any way possible.

After a delivery has been made, you will have the opportunity to review and rate the item.

To ensure your order has arrived safely and is handed to you correctly, we require you to communicate the delivery ID number presented on your order page to our delivery team.