Return Policy

You may return purchases within 14 days of the delivery date under the following terms and conditions: • The goods to be returned are in good condition with their covers and cards attached, along with the original purchase receipt. • The goods to be returned do not match the ordered product and/or have defects not apparent at the time of purchase. • Shoes and accessories should be returned with their original branded boxes and placed inside a parcel box when shipped. • When trying on shoes, please be careful not to leave traces on the shoe or damage the shoe box. • Valuable goods such as jewelry, watches, eyeglasses, evening wear, wedding clothes, and goods in contact with skin (socks, underwear, swimwear, and leggings) can be returned within one day from the delivery date if they are in their original condition. • Oud, incense, and its derivatives are not returnable. For orders outside Kuwait, customers desiring to return an item/order due to a change of mind will ship and bear the cost of return (Returns may be shipped via Aramex, DHL, and FedEx courier services).